Support

Email support@mssvideos.com. For order help, use your purchase email address.

Billing, cancellation, and refunds

Cancel subscription or manage billing in Stripe. If you cannot use the portal, email a cancellation request. Include your purchase email and order reference. Uninstalling does not cancel billing.

Our seven-day first-payment refund is additional to your mandatory consumer rights. Request a refund and tell us if you also want to stop future renewals. Keep a copy of your request.

Downloads and activation

Your active code opens the current Mac and Windows files at Software Download. New memberships allow two machines. If delivery is missing or you are replacing a computer, contact us with your purchase email and order reference. Do not email your full license code.

Technical help

Include your operating system, Adobe application/version, plugin version, and the exact error. A cropped screenshot or a short, redacted log is helpful. Do not disable antivirus or platform security to install the plugin.

Never send passwords, payment-card numbers, account cookies, recovery codes, or private media. Remove private links, local file paths, license codes, and unrelated personal information from screenshots and logs.

Privacy and security

Read our privacy information, or request access, correction, or deletion. We may need proportionate verification to protect your information. Some billing or legal records may need to be retained.

To report a security concern, describe the issue without sending live secrets or other customers' information. Please do not post sensitive details publicly.