Refunds and cancellation

Policy version: 2026-09-21. Applies to new subscriptions purchased from September 21, 2026.

Seven-day first-payment refund

You may request a full refund of your first subscription payment within 7 days of that payment. You do not need to prove a technical fault or give a reason. This voluntary policy covers the first payment, not subsequent monthly renewals.

How to request it

Email support@mssvideos.com from your purchase email address, or include that address and your order reference. The date you send the request determines whether it is within the seven-day window. Never send passwords, browser cookies, or card numbers.

Refunds are returned through the original payment method, not as store credit. Bank and payment-provider processing times vary. We do not deduct an administration fee from an eligible first-payment refund.

Cancellation is separate

You can stop future renewals through Manage subscription. Canceling renewal does not automatically refund an earlier payment; requesting a refund does not itself complete cancellation. If you want both, say so in your email or also cancel in the portal. Normal end-of-period cancellation preserves access until the paid period ends.

Your legal rights come first

This seven-day policy is additional to, and does not limit, any mandatory consumer rights. Applicable laws may provide longer withdrawal periods or remedies for faulty, misdescribed, or undelivered software. A renewal payment can still qualify for a legally required refund. Downloading or using the plugin does not, by itself, waive those rights.

For duplicate charges, failed delivery, or other billing concerns, contact support even if seven days have passed. Review the subscription information before purchase.